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‎09-26-2020 01:32 PM - edited ‎09-28-2020 10:42 PM

HP Recommended
Product: Hp photosmart b110
Operating System: Microsoft Windows 10 (64-bit)

New HP cartridge installed, error message " One or more cartridges appear to be damaged or missing"  black cartridge is indicated.  Unit was turned off and on many times but the error message remains the same. Software reinstalled, old cartridge inserted. 

 

received_336316247423279.jpeg

 

Category:
1 REPLY 1

‎09-29-2020 07:17 PM

HP Recommended

@MarkeTentster, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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