cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
69
Flag Post

HP printer 2545 bought in Nigeria, now in India. trying to use cartridge no 678, but not working

HP Recommended
HP INKJET advantage 2545
Microsoft Windows 10 (64-bit)

I bought HP printer Inkjet advantage from Lagos, Nigeria & was using cartridge no 650. recently I have relocated to India & trying to use the cartridge no 678, but it is not working. what to do?

1 REPLY 1
HP Support Agent
HP Support Agent
13,093 13,078 701 534
Message 2 of 2
Flag Post
HP Recommended

@ashissen

 

Welcome to the HP Support Community.

 

We'll have to do a region reset in order to use the Printer in India.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation