HP printer Envy Photo 6234 won't complete start up process

[Susanne606]

Hi, my printer won't complete the start up cycle, 

In the screen, only 2 out of 7 dots go black. It also makes a soft high pitched noise. 

I tried rebooting without cardridges and had it plugged out for hours, all to no avail. 

Can anyone help?

Thanks in advance, Susanne

[Echo_Lake]

@Susanne606

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• Did you make any changes to your printer? 

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Susanne606]

Thanks for your answer.

It didn't solve the problem unfortunately. 

It worked fine a couple of weeks ago.  I did install the new black cartridge I got from HP though, at about the same time and haven't printed since.

No further changes.

Thank you for your time! Susanne 

[Susanne606]

• With the restart, I took out the cartridges. 

[Echo_Lake]

@Susanne606

Thank you for posting back. 

Have you tried reinstalling the ink cartridges back in the printer?

[Susanne606]

I did,  to no avail unfortunately. 

[Echo_Lake]

@Susanne606

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!