HP printer goes offline automatically continually

[Curveball1]

HP All-in-one office jet 8015e printer goes offline continually and automatically.  Would like to stop it from going offline and learn how to get it back online.  Appreciate your assistance.

[A_Gayathri]

Hi @Curveball1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 8015e All-In-One Printer goes offline continually, which can be frustrating. Here are several troubleshooting steps you can take to resolve this issue:

Step 1: Check Printer and Network Connections

Power Cycle:

• Turn off your printer, router, and computer.
• Wait for 60 seconds.
• Turn on the router and wait for it to fully start.
• Turn on the printer and wait until it is ready.
• Turn on your computer.

Check Network Connection:

• Ensure your printer is connected to the same network as your computer.
• If using Wi-Fi, check the printer's network settings to confirm it is connected to the correct SSID (network name).

Step 2: Update Printer Firmware Update the firmware on an HP printer

1. Check for Firmware Updates:
   • Go to the HP Support website.
   • Enter your printer model and check for any available firmware updates.
   • Download and install any updates.

Step 3: Configure Printer Settings

Set a Static IP Address:

• On your printer's control panel, go to the network settings and find the IP address.
• Open a web browser on your computer and enter the printer’s IP address to access its Embedded Web Server (EWS).
• In the EWS, navigate to the Network settings and set a static IP address for your printer.

Disable Sleep Mode:

• On the printer control panel, navigate to settings.
• Look for Power or Energy settings and disable Sleep Mode or set it to a longer duration.

Step 4: Adjust Printer Properties on Your Computer

Remove and Re-add the Printer:

• On your computer, go to Control Panel > Devices and Printers.
• Remove your printer from the list.
• Re-add the printer by following the prompts.

Set Printer to Use Printer Offline Mode:

• Go to Control Panel > Devices and Printers.
• Right-click your printer and select "See what's printing".
• Click "Printer" and uncheck "Use Printer Offline".

Step 5: Check Firewall and Antivirus Settings

1. Allow Printer Through Firewall:
   • Ensure your firewall or antivirus software is not blocking the printer’s communication.
   • Add exceptions for the printer software and communication ports.

Step 6: Run HP Print and Scan Doctor HP Print and Scan Doctor

1. Download and Run Tool:
   • Download HP Print and Scan Doctor from the HP website.
   • Run the tool and follow the on-screen instructions to detect and fix any issues.

Step 7: Update Printer Drivers

1. Update Drivers:
   • Go to the HP Support website.
   • Enter your printer model and download the latest drivers for your printer.
   • Install the drivers and restart your computer.

Getting the Printer Back Online

If your printer goes offline, you can try the following steps to get it back online:

Check Printer Status:

• Make sure the printer is turned on and there are no error messages.

Restart Print Spooler Service:

• On your computer, press Win + R and type services.msc.
• Find "Print Spooler" in the list, right-click it, and select "Restart".

Manually Set Printer Online:

• Go to Control Panel > Devices and Printers.
• Right-click your printer and select "See what's printing".
• Click "Printer" and select "Use Printer Online".

Refer to this document: HP OfficeJet 8015e All-in-One Printer User manual

HP printer is offline or unavailable 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.