HP printer runs maintenance every time it goes to print

[StuWilson]

My HP printer runs maintenance every time it goes to print if I haven't printed in more than a couple of day.  I have updated the firmware.  At least the software says my firmware is update after I run the update.   I really wish I could stop it from doing this.  Please help.

[Jay_G24]

Hi @StuWilson,

I'd like to help!

I understand that the printer runs maintenance every time you print.

To assist better -

Does the printer print a quality page after the maintenance?

Does the maintenance happen every print or only when you haven't printed it in a couple of days?

Keep me posted. 

And, Welcome to the HP Support Community. 

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[StuWilson]

I have already answered these questions

No it does not print a quality page

Yes it always happens if no having printed in a few days.

[Jay_G24]

The maintenance occurs to avoid clogs in the printhead as the printer is not being used for a while.

This task cannot be disabled.

Hope this helps!

[StuWilson]

I have had printers for many years and never ever had one that ran maintenance every couple of days and I rarely, if ever, have had a clog.  Maybe if I hadn't printed in many months.  This constant running of maintenance is totally unnecessary and annoying to have to wait two- three minutes  to print.  I find your response to this issue to be totally unacceptable. 

[Jay_G24]

I respect your feedback.

We could try and reset the printer and then monitor the printer for a couple of days to check if the maintenance takes place.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.