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‎12-28-2017 04:47 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer series
Operating System: macOS 10.12 Sierra

My HP8620 is printing. However, the touch screen is flashing green lines constantly. I have tried turning on and off again, unplugging power source etc. I have tried updating the firmware - that said it didn't need updating.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-29-2017 01:46 PM

HP Recommended

Hi @SusanG23 ,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

I went through the detailed description and I see that you've tried most of the troubleshooting steps. Kudos to you for that. 🙂

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/* Enter Product number or select to auto detect 

Scroll down to "Still need help? Complete the form to select your contact options"*

Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-29-2017 01:46 PM

HP Recommended

Hi @SusanG23 ,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

I went through the detailed description and I see that you've tried most of the troubleshooting steps. Kudos to you for that. 🙂

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/* Enter Product number or select to auto detect 

Scroll down to "Still need help? Complete the form to select your contact options"*

Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
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