HP says printing but nothing happens.

[Monchique1]

Have restarted the printer + uninstalled/reinstalled in settings - and same problem. Grateful for solutions.

[zoey7886]

@Monchique1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP printer is stuck in a "printing" state but not actually producing any output. Since you've already restarted the printer and reinstalled it, here are some additional troubleshooting steps you can try:

Check the Print Queue

Press Win + R, type control printers, and hit Enter.

Right-click your HP printer and select See what's printing.

If there are stuck print jobs, click Printer > Cancel All Documents.

Restart the printer and try printing again.

Restart the Print Spooler Service

Press Win + R, type services.msc, and hit Enter.

Scroll down and find Print Spooler.

Right-click it and select Restart.

Try printing again.

Run HP Print and Scan Doctor

HP provides a diagnostic tool to fix printing issues. Download HP Print and Scan Doctor from the HP support website and run it.

Check Connection & Default Printer

Ensure the printer is properly connected via USB or Wi-Fi.

In Settings > Devices > Printers & Scanners, make sure your HP printer is set as Default.

Update or Reinstall Printer Drivers

Go to Device Manager (Win + X > Device Manager).

Expand Print queues, right-click your printer, and select Update driver.

If the problem persists, uninstall the printer from Settings > Devices > Printers & Scanners and reinstall it with the latest drivers from HP website.

Check for Hardware Issues

Ensure there’s enough paper in the tray and no paper jams.

Check ink/toner levels.

Try a test print directly from the printer’s control panel.

If none of these steps work, let me know, and we can troubleshoot further! 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[fayabaz]

none of the above listed worked. any further assistance?

thank you