HP scam

[WhocaresGary]

We bought a new HP printer and when we tried to follow connections to the app, it showed a malware issue. I chatted with who I thought was the HP chat person on the "HP chat box" She sent me to Daniel, who sent me to Ethan, and Mike. All foreign accents from the Middle East with common American names? I stupidly allowed him control of my computer because he showed me foreign IP addresses on my computer, a mini Mac, 6 months old. I didn't get super suspicious until he wanted to know exactly what devices we had, and our address and showed me on a map my location. He said my IP network address was compromised and they can fix it. So we let him, and he said it would be $199. and not to use CC, but scan a check for him. OK, I said no at that point, I didn't want to scan a check with my bank # on it. I told him I would pay the invoice when we hung up and he was off my computer. He asked why, and I said because I don't want my CC # visible to you, he said, what would I want with your CC#? We immediately unplugged our computers. all three called my phone and left me messages. I took screenshots as he showed me things. I found this site and looky looky, more scams, same thing. 

[A_Gayathri]

Hi @WhocaresGary,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about your experience with what seems to be a scam related to your HP printer setup. Unfortunately, such incidents happen, but it's good that you stopped the interaction before anything worse occurred.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Here are some steps you should take now:

Disconnect your computer from the internet: Since you allowed remote access to your computer, it's essential to disconnect it from the internet immediately to prevent any further unauthorized access.

Scan your computer for malware: Use reputable antivirus or antimalware software to scan your computer thoroughly for any potentially malicious software that might have been installed during the remote access session.

Change your passwords: Since you interacted with individuals of dubious intent, it's a good idea to change your passwords for sensitive accounts such as your email, banking, and any other accounts you accessed during this time.

Windows OS

HP printer setup (Wi-Fi Direct)

HP printer setup (HP Smart app)

HP printer setup (Windows built-in driver)

HP printer setup (USB cable)

Mac OS

HP printer setup (Apple AirPrint for iPhone, iPad)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!