HP smart indicate missing paper, despite the fact there is.

[Maliboux]

HP Printer is on physical LAN (RJ45) connected.

Print orders from a desktop are correctly sent an disappear from the queue. The printer reacts (display on) but does not print.
Hp Smart indicate that paper is missing, but there is. I can print normally using another laptop PC, at the same time...

Please help me solve this problem.

[Jay_G24]

Hi @Maliboux,

 I'd be happy to assist you!

Uninstall HP Smart and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from the software and drivers page 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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