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macOS 10.15 Catalina

The Mac OS is Sequoia 15. 4; not on your list. I have an iMac, and an HP smart tanks plus 571 and all good until yesterday when 'certificate expired came up! Have rebooted computer, printer and modem with no change. Can you help

1 REPLY 1
HP Recommended

Hi @Roggez 

Please follow steps from the next HP Support document:

>> HP printers - 'Encryption Credentials Expired' error

>> https://support.hp.com/au-en/document/ish_7345764-7345853-16

 

Also you can check steps from the next video:

>> https://www.youtube.com/watch?v=uYQlRkVHRVY&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
When you print from macOS, an Encryption Credentials Expired error message may display and you are unable to print. This error displays when the Embedded Web Server, or EWS, has an expired certificate. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP ...
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