HP support is not recognizing my serial number

[KV816]

I have a HpDeskJet 3752 that refuses to work. I have tried to call the support line and use the virtual assitant because it says my serial number doesn't exist. The number is clearly printed and I have triple checked that I am submitting it correctly.

[Dragon-Fur]

@KV816 

Welcome to the HP Community --

It is likely that the product Warranty is expired.

This would mean that the serial number cannot be used to submit an in-Warranty repair to HP Support.

Category Warranty & Repair

What?

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

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Out of Warranty?  What to do...

For those of us who are "Out of Warranty", submitting a case to HP Support is not an option.

Open your device HP Product Home  > Select Category Troubleshooting to find help for common issues.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

When you submit your question to the Community,

Increase your chances of receiving an answer ---

Provide as much information as possible about the product, for example, the exact model of the device and the Operating System

Tell us what you have tried to fix the problem.

As best you can, describe the issue for which you are seeking our help.

 Post New Question

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration,  Warrant & Repair

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HP DeskJet 3752 All-in-One Printer  

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