HP2640 Cleaning printer heads

[Skip9525]

I cannot locate the HP Printer Assistant software on my Windows 11 PC.  I think I need to clean the print heads on my HP 2640 because it prints either blank pages or there is just a weak black smudge on the top of the paper.  Running Trouble shooting indicates the printer is fine. There is plenty of ink in the cartridges yet I get the same blank page result for all print jobs. Didn't have this issue until I upgraded to Windows 11.  What am I missing here? 

[Dilip_18]

Hi@Skip9525,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing printing issues with the HP Printer gets blank pages or there is just a weak black smudge on the top of the paper..  

I have a few recommendations 

• If the printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink. Click this link https://support.hp.com/in-en/product/hp-deskjet-ink-advantage-2640-all-in-one-printer-series/5357278...

1. Reinstall your ink cartridges.
2. Clean clogged or blocked ink cartridges.
3. Check ink levels on your HP printer.
4. Refill or replace empty ink cartridges.
5. Use genuine HP ink cartridges on your printer.

Click this link to see if your printer is supported in Windows 11, as well as the compatible software and drivers available to download. https://support.hp.com/id-en/document/ish_4839960-4840167-16?gclid=EAIaIQobChMI-5-au7GY9wIVuplmAh2fZ...
 

Hope this helps! Keep me posted. 

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Have a great day!

[JessikaV]

Hi, 

How to Clean a Printhead for Better Ink Efficiency 

JessikaV
HP Support Community Administrator