HP2700E always offline

[alex86046]

Our HP2700E almost new: why is it always jumping into Offline? How to fix that?

[A_Gayathri]

Hi @alex86046,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 2700e All-in-One printer is frequently going offline, here are some troubleshooting steps you can try to fix the issue:
 

1. Ensure the Printer is Set as Default

• Press Windows + I to open Settings.
• Go to Devices > Printers & Scanners.
• Select your HP DeskJet 2700e printer and click Set as default.

2. Turn Off "Use Printer Offline" Setting

• Open the Control Panel and go to Devices and Printers.
• Right-click on your HP DeskJet 2700e printer and choose See what's printing.
• In the new window, click on the Printer menu at the top and uncheck Use Printer Offline if it's selected.

3. Restart Print Spooler Service

• Press Windows + R, type services.msc, and press Enter.
• Scroll down to Print Spooler, right-click it, and select Restart.
• After restarting, check if the printer stays online.

4. Check Network Connection

• Ensure that the printer is properly connected to the Wi-Fi network.
• On the printer control panel, print a Wireless Network Test Report:
  • Press and hold the Wireless and Information buttons simultaneously to print the report.
• Make sure that the printer is connected to the same network as your computer.

5. Reinstall the Printer Drivers

• Uninstall the existing printer drivers from Settings > Devices > Printers & Scanners.
• Download the latest drivers from the HP support website and install them.

6. Assign a Static IP Address

• Sometimes, network issues can cause the printer to go offline. Assigning a static IP address to your printer can help:
  • Open a browser and enter your router's IP address.
  • Log in to the router settings and assign a static IP for your printer under DHCP settings.
  • You can get the printer's current IP address from the Wireless Network Test Report.

7. HP Smart App (Automatic Fix)

• Open the HP Smart app on your computer and use the Diagnose & Fix feature to automatically troubleshoot and resolve any issues.

Refer to this document: HP DeskJet 2700e All-in-One series User manual

HP printer is offline or unavailable
 

I hope this helps. 

Take care and have a good day.

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