HP309g printer show error message "0x6100000e. What is it?

[jitern]

Downloaded and installed HP program "PS_A10_06_C309g-m_USW_FULL_WIN_WW  Version 14.1.0 windows 7. It was installed fine. I printed a page out and that is when the error"0X6100000e' popped up. I don't understand what it means?

I haven't printed anything else since it occured. Can anyone explain to me what this error means and if I have to

do anything or just keep using the printer? 

The printer is HP model C309g-Photosmart Premium Print,Scan, copy.

Any information and/or help is appreciated. thankx

[Jeet_singh · Accepted solution]

Hi @jitern,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are getting '0x' error message on your HP Photosmart printer. I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test document and check if it works.

Next thing, I would suggest here is to check for the latest firmware update if available for your printer, using this link.

Please follow the steps suggested in the support document for - 'Ink System Failure' or '0x ...' Error Code Displays - Click here

I hope this helps. Let me know how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,