HP364 cartridges not working in Photosmart 7510

[MJA1969]

I have a 7510 Photosmart all in one unit (C311b). The original cartridges (HP 178) are basically impossible to find in Europe now. HP themselves recommend using the 364 cartridge so I bought a brand new OEM set, upgraded the firmware and nothing works as the cartridges are not recognised. So now i have set of new yet useless cartridges as recommended by HP. I cannot do anything with the printer at present as it's stuck on the cartridge error screen. Any advice?

[Raj2111]

Hi @MJA1969 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

here are some troubleshooting steps you can take:

1. Check Cartridge Compatibility:

• Ensure that the HP 364 cartridges are compatible with your specific printer model (C311b). While HP may recommend these cartridges, it’s essential to verify compatibility.

2. Inspect the Cartridges:

• Make sure the cartridges are correctly installed. Remove the cartridges and carefully reinstall them, ensuring they click into place.
• Check for any protective tape or plastic on the cartridges that might not have been removed.

3. Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on. Sometimes a reset can clear errors.

4. Clean the Contacts:

• Gently clean the copper contacts on the cartridges and the corresponding contacts inside the printer using a lint-free cloth or a cotton swab lightly dampened with water. Make sure the printer is off when you do this.

5. Update Firmware Again:

• If you haven’t already, try checking for firmware updates again to ensure your printer has the latest software.
• Click here

6. Perform a Hard Reset:

• With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
• Wait for about 60 seconds, then plug the power cord back in and turn on the printer.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[MJA1969]

Hi. I tried all of these and there is no progress.

HP suggest the 178 cartridge but these have been end of sale for years and I cannot find them in Europe. The HP website suggests the 364 but as I have found, these are not working.

All I need is a HP 178 Black to complete the set but cannot find it in Europe.

[Raj2111]

Hi @MJA1969 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support