• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-05-2023 04:08 AM

HP Recommended
Product: HP Photosmart 5520 e-All-in-One Printer

Improper shutdown.  Press Ok, which I do:- Printer failure:- error0x61000008. Menu panel not alight.

I have tried pulling elec out whilst on, etc. Waiting 30 sec. and 5mins and 10 mins, even 30 mins.

The printer carriage does move right and left, but is stopp left.  Carriage does not move to correct place to put ink in.  I have tried pushing back to the right etc.

I was trying to Factory reset, but can not access the Menu board as it is not operating.

When you put on it sound ok, cartridege moves right then left then stays left. 

There is definately no debris in the maching.

I have checked for driver updates, I have the latest.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.