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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-11-2020 05:08 AM

HP Recommended
Product: HP5524
Operating System: Microsoft Windows 10 (64-bit)

I have not used my HP Printer for over a year for many reasons.  I printed and it was fine except the black ink was very, very faded.  I installed a new black cartridge and since then have received the error message "One or more Cartridges appear to be missing or damaged.  Install or repair the affected cartridges."  It is showing the black cartridge underneath.  Nothing I do can clear the error message.  Thanks in advance for your help.

1 REPLY 1

‎08-13-2020 01:06 PM

HP Recommended

@BikerGirl2

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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