HP6022e printer stuck forever pulsing green light

[Than72]

Hi there,

Our HP6022e printer is stuck forever pulsing green light. Recently we cancelled our HP Instant Ink subscription and inserted self-bought HP ink cartridges.

The printer is offline and is not recognised by the HP Smart app on our HP desktop running Windows 11.

We have tried the following:

1) Hard reset of the printer as described by several helpdesk answers

2) Resetting the router that provides our WiFi network

3) Tried pressing different button combinations as described by other helpdesk answers without success

Unfortunately, the printer has been useless to us for an extended period of time, and we urgently need to use it.

We have been very disappointed by how difficult it has been trying to fix the printer on our own.

Perhaps adding back a small screen to the model would help.

Many thanks.

Kind regards,

A.

[BeemerBiker]

I do not have an instant ink printer. My understanding is that if you run out of ink, or you cancel your subscription, you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.

Instant ink cartridges can only be used when the ink subscription is active.  

You may not have genuine HP ink.

To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.

If you cannot capture QR codes with a smartphone, go to the HP Mobile Authentication website at the URL shown on new security labels hp.com/go/ok and enter the label's serial number to validate the label. A valid response indicates that the cartridge is safe for purchase.

[Than72]

Hi BeemerBiker,

Thank you for your suggestions.

The HP ink cartridges inserted are authentic.

Unfortunately, this has not resolved the issue.

Kind regards,

A.

[BeemerBiker]

OK, see if the following helps

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.

You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 64xx using EWS. 64xx using HP Smart
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

1. Unplug the power cord from the back of the printer.
2. Wait 30 seconds, then plug the printer back in.
3. Hold the Resume button for over 10 seconds until the lights start to flash.

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router.

This video shows how to connect to the router: 6458 6455 6010 6020 6420e 6000
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 6xxx
Wi-Fi Direct is explained on page 28 of the User Manual, this Wi-Fi setup avoids configuring the router.
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 28 in this User Manual.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 6xxx
Full function software for scanning can be downloaded here: 6xxx
You can find all of the software here: 64xx. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS. 60xx

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 64xx

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Printer problems could be cleared by one or more of these HP YouTube videos 6000

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 6400 6452 6455 6458 6000e 6010 6020 6022 6030 6032

Software same, but the firmware is different
Manuals for 64x are slightly different from 60xx
The main difference is the ink cartridges.

[Than72]

Hi, thank you for your reply and suggestions.

I tried the recommendations but the printer is still not working. The PC doesn't recognise the printer is there. Even when connected through a cable.

I contacted HP support and we spent 2 hours trying to resolve the issue without success.

I am about to give up on the machine.

Cheers,

A 

[BeemerBiker]

This link shows how to get warranty information.
Click here to read how to dispute a warranty.

Click here for: Rights in the UK

Click here for: Rights in USA

to contact an agent:
your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

[Than72]

Thank you 👍.

We are planning to visit the shop where we bought it a few months ago and resolve the issue.

Will also double check the link you sent.

Cheers,

A