HP6310 - Cover Hinge Is Separated From Base

[jhbunce]

I have an HP6310 and it won't work until I fix my "hardware" problem. Lifting up the cover to access to printer cartridges, only one of the 2 hinges in the back are "connected" to the base. In order to fix this hinge, the screw I need to remove is a "star" screw, its size somewhere between a T-10 and T-15. Where I have been unable to find any T-11->T14 sizes to move forward here, does anyone have  a thought as to how to get this screw out so I can reattach the cover to the base?

[Dilip_18]

@jhbunce

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing cover hinge issue with the HP Officejet 6310 All-in-One Printer and looking for the screw to fix it.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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