HP6830 Officejet Pro will not print cyan. I have completed all the diagnostics recommended.

[nunezd]

HP 6830 Officejet Pro will NOT print cyan, it prints pink.  I have used all the diagnostic tools-align print head, clean print head etc. Nothing seems to work. I have installed new hp printer ink cartridges and it still does not print cyan. ???? Any ideas or is it just permanently pink?

[Riddle_Decipher]

@nunezd I suggest we use the copier as a stand-alone device to check if the copy function works fine, this could be a software issue, let me know,

And if it doesn't work either, try the below steps:

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

1. Remove the printer from the devices list.

   For steps on removing the printer from the devices list, go to Uninstalling the Printer Software (Windows).

2. Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon .

3. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

4. Touch Clean Printhead.

   A test page prints.

5. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

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