HP6970 - getting vertical lines 1.4cm apart when printing.

[Karen0307]

Hi, when printing pictures on A4 80gsm white  paper (haven't tried photos) I'm getting vertical lines 1.4cm apart across the page. I have cleaned and aligned printhead twice. Can anyone help, please? thanks

[Raj2111]

Hi @Karen0307 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Manually Cleaning the Printhead

If the software method doesn’t resolve the issue, try this manual cleaning process:

Turn on your printer and open the access door.

Wait for the cartridge carriage to center, then unplug the printer.
Carefully remove each ink cartridge.
Clean the cartridge contacts with a lint-free cloth.
Gently clean the printhead contacts inside the printer using a printer cleaning kit to dab any excess cleaning solution and absorb ink.
Allow components to dry for 10 minutes before reassembling.
Plug in the printer and run the initialization process.

Important: Be gentle when handling printheads and cartridges to avoid damage. Use only water or approved printhead cleaning solutions.

refer to you porinter user guide, click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

[Karen0307]

Thanks Raj2111, I'll check this out. Many thanks for your response.

[Raj2111]

Hi @Karen0307 

You're welcome! I'm glad I could help. If you have any more questions or need further assistance, feel free to reach out. Good luck, and take care!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support