HP6975 not printing - Clean Printhead option not working

[Pier_One]

I have an HP6975 that is less than a Year old.  Last time I printed was 2 weeks ago.  Went to print last night and only white pages are coming out.  Ink levels are good.  Tried running the Clean Printhead option and it's not running.  

[atharva_gp]

@Pier_One,

Thanks for reaching out to the HP Support community!

• Have you tried to make a copy? Does the copy work fine?

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.

Step 2: Try to Clean the printhead again

• From the printer control panel, open the Setup menu.

• Open the Printer Maintenance menu.

• Open the Tools menu, and then touch Clean Printhead.

• Examine the print quality, if the quality is unacceptable, proceed to clean the print head again.

• You can run up to 3 cycles of printhead cleaning if the quality is not satisfactory.

Let me know if this helps. 

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[Pier_One]

Hello Atharva_Gp,

I am now able to print in color but not black.  Black ink level is good and almost full.  

- Tried Power Reset - did not correct problem

- Tried removing cartridges to check for clogged vents -  did not correct problem

- I wiped crtridges with clean dry cloth - did not correct problem

What can be done.  thie printer is less than a Year old.  This should not be happening.

Thank you

[atharva_gp]

@Pier_One,

We can try clearing vents on the cartridge if they are clogged.

Follow these steps:

• Remove the ink cartridge
• Examine the vent area above the HP logo on the top of the ink cartridge.
• If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

           

1. Clogged vent

2. With a straight pin, gently remove excess adhesive from the vent

3. Unclogged vent

• Reseat the ink cartridge
• Try cleaning the printhead again

Let me know what happens.

Cheers!