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‎01-30-2023 12:01 PM - edited ‎01-31-2023 10:00 PM

HP Recommended
Product: HP7310
Operating System: Microsoft Windows 7 (64-bit)

My friend has the same problem described here:

Greg_Field_0-1675105159040.png

The printers are both HP 7310

I understand there are some hard resets we can try.  

Sandytechy20 provided some information for the same problem 

(the last part of the other post ID was "HP-Officejet-7310-all-in-one-error/td-p/8440708")

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