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‎03-21-2022 12:06 PM - last edited on ‎03-23-2022 12:36 PM by Retired

HP Recommended
Product: HP Photosmart 7525 e-All-in-One Printer

I have an HP 7525 all in one Printer.  I am having an issue printing.  Every time I try printing I get a General Printer Error message with a code 0x61011beb and to printer documentation.  I can not find any documentation that talks about error message codes.  I have tried powering down and powering up the printer to no avail.  Can someone help me resolve this?  Thanks in advance.

1 REPLY 1

‎03-25-2022 02:13 PM

HP Recommended

@RPTU229

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help

This seems like a hardware issue with the printer. Check if the printer carriage is moving freely inside the printer.

Update the printer firmware if possible:

  • Click here to download and install the latest printer firmware from your PC.
  • Click here to know different methods of updating printer firmware.

If the error persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

ECHO_LAKE
I am an HP Employee

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