HP8610 connected to the internet but blocked from printing as cannot connect to HP Connected

[HamblinS]

Our HP8610 is connected to the internet but is blocked from printing as it cannot connect to HP Connected.

I have power recycled, used a wired connection to the router, reconfigured the wireless connection (connected sta HP App) and deleted and then added back the printer to the available printers schedule (it’s the only printer).  We’d really appreciate some help with this. 

[Kuroi_Kenshi]

Hi @HamblinS,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP 8610 is connected to the internet but cannot connect to HP Connected, which is blocking printing. Let’s go through a few steps to check what could be causing this.

Check the printer’s date and time settings

Incorrect date/time can prevent connection to HP Connected.

On the printer control panel, go to Setup → Preferences → Date and Time and verify it’s correct.

Verify the internet connection

Even if the printer shows connected, test by printing a Network Configuration Page.

Make sure the gateway, DNS, and IP address are correct and the connection is stable.

Power cycle the printer and router

Turn off the printer and router for 30 seconds, then turn them back on.

This refreshes network settings and can resolve temporary connectivity issues.

Check firewall or router settings

Ensure your network allows the printer to reach HP Connected servers.

Disable any strict firewall or parental controls temporarily to test connectivity.

Re-register the printer with HP Connected

Use a computer or mobile device to log into your HP account at HP Connected.

Remove the printer from the account, then add it again following the on-screen instructions.

Update printer firmware

Outdated firmware can prevent cloud services from connecting.

From the printer control panel, go to Setup → Printer Maintenance → Update the Printer.

Test printing after reconnection

Once HP Connected shows the printer as online, try printing a test document to confirm it’s working.

I hope this helps.

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