HP8630- Ink System Issue

[kOLIVER]

Printer advised that it was low on Magenta ink, so i put in a new cartridge.  I now keep getting errors telling me that the printer or ink system is failing.  I have followed the instructions several times to unplug the printer and even removed the cartridges.  no luck.  Please help on how to fix.

[KrazyToad]

@kOLIVER

Welcome to HP Community

I have gone through your Post and would like to help

Please perform these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Next ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

You can refer to this Link: https://support.hp.com/in-en/document/c03439615

If the issue persists please contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

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