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- Printing Errors or Lights & Stuck Print Jobs
- HP8710 Print Jobs Stuck

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10-23-2020
12:26 PM
- last edited on
07-13-2021
03:05 PM
by
RodrigoB
I have print jobs stuck in the print queue. When I print, the printer appears to get ready to print the jobs but they never print. The status of one job is Printing. The printer panel indicates there are print jobs in the queue as there is a little red box with a x in the uppermost right panel. I have already deinstalled and reinstalled the software package and attempted to print both wireless and direct connections. Device Manager indicated the printer is working properly. HP Print Doctor sends a test page but it also does not print.
Any suggestions ?
10-26-2020 12:15 PM
@paulie05 Please follow the below steps to assign a manual/static IP to resolve your concern:
-Verify in the printer that 'Auto Off/Sleep' is disabled. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto-Off. --Or use the Printer Assistant, Printer Home Page (EWS). Also, check your Printers Properties.
-If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
-If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 at the Alternate DNS server.
-Verify the printer is on the latest firmware by checking with the HP Support site.
In the router: (Refer to your router manual for information)
Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest.
Set router to 20Mhz only, or 145Mbps depending on the router.
Always use WPA2-AES (Personal) encryption, but you can try `mixed' mode.
Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why search the web).
If you have a dual-band router (2.4Ghz and 5.0Ghz bands), make sure the SSID's are NOT the same, they must be different for all bands, even for any Guest networks.
SSID broadcast must be enabled.
Save all settings. Power off both, wait 2 mins. Power on the router and wait 2 mins.
Power on the printer and verify it reconnects to the router
You can also refer to the below video for the same.
Note that, in the video, the interface shown is the Windows interface, but the steps are the same as it done using a web browser.
And the article may have the title of another printer, but the steps are bound to help resolve your concern as well.
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