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‎07-26-2020 12:35 PM

HP Recommended
Product: HP9020
Operating System: Microsoft Windows 10 (64-bit)

I keep getting an error that Tray 1 is empty, when there's paper in tray 1. 

 

when that error happens I cannot print. 

 

1 REPLY 1

‎07-28-2020 04:05 PM

HP Recommended

@lanid

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer? 

Step 1: Clear jammed paper from inside the printer

Step 2: Clear jammed paper from other areas of the printer

Step 3: Remove debris from inside the paper path

Step 4: Clean the paper feed rollers

Step 5: Reset the printer

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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