HPOfficeJet 3831 on/off light blinks and the screen is stuck on the HP logo.

[HRR303]

My HP OfficeJet 3831 will not print - the on/off light blinks and the screen is stuck on the HP logo.  I have unplugged it for 60 seconds plus and plugged it back in, but it is still not working. 

[Betty0610]

@HRR303

Welcome to the HP Support Community.

Try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[HRR303]

It is still not right.  Changing the socket did not help.  However with trial and error I have worked out that it will sometimes turn on if I hold down the on/off button whilst I plug it back in.  After about three attempts at this the screen unstuck itself and worked again.  I did the firmware update, but it said my printer was already up to date.   

If it keeps doing this, it will definitely end up in the bin!

Thanks anyway though. 

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!