Hello, How do I reset my Officejet Pro 8000 printer to factory settings? After printing a document, the blue color has disappeared. After loading the firmware, the blue color reappeared. After a few months I made the same kind of printing with the same result, no more blue color. Loading the firmware no longer gives results. Thanks for your help.
Hello, Thank you for your reply. For convenience, we have to split the problem in two. 1 - The current situation. 2 - The Bug giving rise to this problem. Current situation : The diagnostic page indicates that everything is normal, ink levels and print heads. Except that the Cyan has completely disappeared. The firmware has been flashed.(Same version, no new version available) The diagnostic page was printed without any external connection to the printer. Hence my question, How to perform a factory reset? If a hardware reset does not give any result there is obviously a hardware problem or a faulty motherboard. In this case it is useless to continue the investigations. Bug : To answer your questions here is the cause of the problem. I'm talking about a bug, because a few months later the same manipulation gives the same problem twice. The first time flashing the firmware (same version) solved the problem. The second time the problem remains. The configuration is as follows: Paper tray 1, 80gr.Paper tray 2, 90gr. The document to be printed is a pdf file, printed with acrobat reader. PC windows7, printer drivers version 14. A few months ago I wanted to print a file similar to the one in the appendix. Print choice, Tray 2, best quality on plain paper. Printing is done normally, except that there was a problem with the colors. Printing of the diagnostic page was similar to that in the appendix. After some research I flashed the firmware and the cyan reappeared, no more problems for a few months. Recently I wanted to make the same kind of print (Unfortunately) with the same result, no more Cyan.Flashing the firmware did not solve anything. Best regards. René Poelmans
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