Have 8025 Pro All in One. It says that there is a problem with the printer or print system

[Sandy2291]

My printer has error that says Problem with printer or print system.  Turn off and back on.  I tried that.  Did not help. 

[Kuroi_Kenshi]

Hi @Sandy2291,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Here are several steps you can take to try and fix it:

Power Cycle the Printer

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Power Cord: Disconnect the power cord from the back of the printer.
3. Wait: Leave the printer unplugged for at least 60 seconds.
4. Reconnect the Power Cord: Plug the power cord back into the printer.
5. Turn On the Printer: Press the power button to turn on the printer.

Restart Your Computer

1. Turn Off Your Computer: Completely shut down your computer.
2. Wait: Leave it off for about 30 seconds.
3. Turn On Your Computer: Power up your computer again.

Check Ink Cartridges

1. Open Ink Cartridge Access Door: Carefully open the door to access the ink cartridges.
2. Check Cartridges: Ensure that all ink cartridges are properly installed and seated correctly.
3. Reinstall: If any cartridges are not seated properly, remove them and reinstall them.

Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

If the issue still persists, refer to the steps on this link to restore factory defaults.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,