Have a hp 6958 that says paper jam but no paper in it.

[Dsj2000]

Tried to unplug and plug back in but no luck.

How do I factory reset that printer. All the answers say they will email the directions.. someone from hp please assist.

Thanks 

[Sneha_01]

Hi @Dsj2000,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are having paper jam issues with your HP printer. Make sure to clean the paper rollers as suggested here: A 'Paper Jam' Error Displays on the HP PSC 1315, 1315v, 1315xi, 1315s, and 1318 All-in-One Printer S...

Once done, perform a power drain as suggested below:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support