Have error code C4EB9024 on a blue screen on my Envy Inspire

[Sandi1129]

I have error C4EB9024 and was I was printing is only partly out of the printer. It will not shut down

[Raj_05]

Hi @Sandi1129,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code C4EB9024 on HP printers typically indicates a carriage jam or obstruction. Here are some steps you can follow to troubleshoot and resolve the issue.

Clear any paper jams:

• Open the printer cover and check for any paper jams or foreign objects inside the printer.
• Carefully remove any jammed paper. Make sure to check the carriage path for any obstructions.

Check the carriage for obstructions:

• Ensure that the carriage, which holds the ink cartridges, can move freely across the width of the printer.
• If you find any obstructions, gently remove them.

Restart the printer:

• Turn off the printer and unplug it from the power source.
• Wait for a few minutes and then plug it back in.
• Turn on the printer and check if the error persists.

Update or reinstall printer drivers:

• Ensure that you have the latest printer drivers installed on your computer.
• You can visit the HP website to download and install the latest drivers for your printer model.

Perform a hard reset:

• Turn off the printer.
• Disconnect the power cord from the rear of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Check for firmware updates:

• Visit the HP support website and check if there are any firmware updates available for your printer.
• If available, follow the instructions to update the firmware.

Remember to follow the user manual or online documentation for your specific printer model for detailed instructions on troubleshooting and maintenance.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support