Having trouble connecting officejet 5252. It’s connected to my wireless network. But won’t show up

[Issac85]

Can’t see my printer in my wireless network. It’s connected. But won’t show up in my devices or on the HP setup app when trying setup the printer all over again. Even using a USB it still doesn’t show up. Please help!!

[TEJ1602]

@Issac85, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue. Follow some additional steps below and see if that helps-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. You can contact your ISP for help.

Also, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!