Hello I have a C6180 printer and the black Ink doesn't work, the others color are OK

[s2kgc]

My software is OK, the level is Ok all is OK but no printout for the black.

[Raj1788]

@s2kgc

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is copy working fine?

Did you try to print from a different application?

Are you facing this issue after an update?

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-photosmart-c6100-all-in-one-printer-se... to download and install the drivers.

Please follow the below steps to assign Manual IP:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[s2kgc]

Hello

I thing that the software is ok.

If I use the menu, directly on the printer and I want to print the network info, a white paper is printed no text or if I ask a copy with the button Black same thing I have a white paper.

Thankyou for your answer.

[DavidSMP · Accepted solution]

@s2kgc,

I reviewed the reply. It is super to have you back and a good job and brilliant isolation of the issue by trying to copy from the printeKudosdos to you for that. As @Raj1788 is out for the day, I am responding on his behalf and am more than glad to assist you.

This looks like a hardware issue with the printer as it makes blank copies. For now, try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-envy-120-e-all-in-one-printer-series/5203208/document/c00489...  and follow instructions from the section “Step 1: Reset the printer”
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16
• Use a USB cable to update the printer’s firmware and connect it to your computer to update it.

Then from this link: https://support.hp.com/us-en/product/hp-photosmart-c6100-all-in-one-printer-series/1153695/model/115... (HP Printers - Resolving Copy Problems) perform all the relevant steps from the section "Blank copies"

• Now check if the issue gets resolved. If it continues, then the printer needs to be replaced as it is faulty. I am being honest about it here by keeping your best interest in mind without beating around the bush.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[s2kgc]

After having reset the printer and cleaning the heads, printing black is OK.
Thanks very much.

Very good service

[DavidSMP]

@s2kgc,

I thank you for accepting this as a solution. It was awesome working with you and I hope the product works great and stays healthy for a long time to come.

Take care and have a blessed year ahead and stay healthy.