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‎10-28-2019 12:07 PM

HP Recommended

Help! I bought the wrong ink! I bought HP60 instead of HP 61. The store won’t exchange without the box and I called hp customer service/phone support and they told me there’s nothing they can do. Does anyone know an avenue to exchange for correct ink? I don’t have $50 to throw away!!

1 REPLY 1

‎10-30-2019 01:34 PM

HP Recommended

@Cmarzahi, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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