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Locked

‎09-11-2020 09:15 AM

HP Recommended
Product: HP OfficeJet Pro 9015
Operating System: Microsoft Windows 10 (32-bit)

Just received a new HP OfficeJet Pro 9015 printer.  Did the quick set up, but noticed I could not open the 'cartridge access panel" or the whole top that is supposed to lift up easily to see the inside of the printer.  It feels locked and I don't want to force it and break something.  I did put in the inks through the front white door, that opens easily.  But, cannot open the whole top of the printer.  

 

I've looked at videos, did a reset (pulling plug out, waiting, and replugging it in), but it won't budge.  The printer is working, but something is wrong that this does not lift up easily.  I've called tech support, and just get the run a round. I've waited so long for this printer, I hate to return it and start over, if this is an easy fix.  I'm wondering if it ships locked, so it doesn't fly open.  But, what did I do wrong, that the top doesn't lift?  

Category:
8 people had the same question
2 REPLIES 2

‎09-11-2020 09:24 AM

HP Recommended

Hi,

It doesn't ship locked, but please make sure the top Flatbed Cover is closed and you cannot see the Flatbed Glass area, opening the Flatbed Glass Area top door locks the Cartridge access door below it, you may see the illustration below:

https://support.hp.com/us-en/document/c06200147

 

Shlomi



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‎09-11-2020 09:35 AM

HP Recommended

Thx for the reply, but I've tried it a million times.  Top closed and it is locked.  What now?

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