Help! Error C4EB8024

[Jen7100]

switch between this image and the next to see the flashing effectsee it?HP Envy 7100 series: error code C4EB8024 malfunction:

After printer was finished with 'scan to email' it asked if I would like to print another document, I selected 'no' Then it froze and was going around in a circle. So I held the power button and shut the printer. Restarting it, it went crazy. Flashing error code ' C4EB8024 ' then I smelt electric burning and I unplugged it. This was my first printer of the HP Envy line. This never happened with my previous officejets and photosmarts. Please help! my warranty just expired last month. 

[Betty0610]

@Jen7100

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, let's update the printer firmware: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!