Help on "There is a problem with printer or ink system'

[BabaBando]

I changed the printer cartridge (which I have done many times in the past), and I am getting the following error:

 "There is a problem with printer or ink system"

I took the cartridges off, power off the printer - nothing is working.

Any help will be appreciated 

[sandytechy20]

@BabaBando

Welcome to the HP support community.

I understand that you are getting an ink system error, I am glad to assist you.

Reset the printer

• Resetting the printer might clear the error message.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Reseat the printhead up to three times

To clear the error message, you might need to reseat the printhead up to three times.

• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Unplug the power cord from the rear of the printer.
• WARNING:You must disconnect the power cord before reaching inside the printer.
• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
• 
• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
• Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Sabarlee]

my warranty is up  I'm on the east coast I have an OfficeJet pro 8600 Plus no error except when I put in new 950xl black cartridge

[sandytechy20]

@Sabarlee

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?