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Microsoft Windows 10 (64-bit)

I cannot properly set up my HP 5055 to print stickers.  The paper sticks and jams

1 REPLY 1
HP Recommended

@Prisjun 

 

Sticker paper is not a supported paper type --

For example,

  • The paper might be too heavy for the printer.
  • The paper size might be be supported -- or the size might not be correctly selected.
  • Some sticker paper has a "sticky" print surface that grabs the paper as it tries to feed through the printer rollers.   In other words, the paper might appear to be "glossy" but is not a a glossy type print surface.
  • Some sticker or specialty papers have a slick backside.  The opposite of "sticky", the back of the paper might slide and perhaps suddenly catch when the sheet of paper tries to travel through the rollers.

 

Media types
Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media weight supported (metric)
A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

 

Notes

Index card paper is an ISO paper type.

On a printer that supports “card paper”, HP Card paper -- unless otherwise specified -- is defined as Card / Index paper and is generally supported to 200 gsm

If “card” paper is not listed in the Specifications, paper in this weight class might NOT be supported.

 

HP Brochure and HP Professional paper are typically the same weight.  Brochure paper comes in two print surfaces:  Matte and Glossy.  HP Brochure / Professional papers are 180 gsm in weight.

 

HP Presentation Paper is a lighter weight “brochure” type paper at 120 gsm.

 

If the “heavy” paper type is generally supported but is not listed in the job configuration Properties, select the closer alternative: For example, in Properties > select “Brochure” / “Professional”.

 

Plain Paper is typically defined as standard office paper at 16-24 lb in weight.

 

--------------------------------------------------------------

Will it work?

Maybe...

I'd guess not -- Perhaps you can try shifting the paper type in the job settings.

 

Depending on the application / software used to open, view, configure, and submit the print job,

AND

If the paper is not sticky (print surface),

If the paper is not too heavy,

and / or

The paper is not of an unsupported size,

In your job dialog (app settings),

Set the paper type to Index, Thick, Brochure Glossy or whatever is closest.

 

 

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HP ENVY 5055 All-in-One Printer  

 

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Dragon-Fur

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