Help - printing yellow and green

[Remifentanil]

Just installed new cartridges as requested, now printing photos all yellow and green.

Not only have I aligned, cleaned and cleared smudges in toolbox, but I am wasting money on paper, instant ink allowance and ink!!!   

Anyone know how to solve this.... driving me mad.  I can print blue and black ok on A4, but not a photo on HP photo paper!

I have tried about 10 sheets and it doesnt even get any better!

Why is printing photos so difficult with HP printers? Fine with text and documents, but a cards and photos... grrrrh!

Help help help HP....please?

[The_Fossette · Accepted solution]

Hi @Remifentanil,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the photo print quality.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2tMoWlt

I will send you a private message as I need some more information to check this issue.

Please check your private message icon in the upper right corner of your HP Forums profile.

Next, to your profile name, you should see a little blue envelope, please click on it.

Please reply back only to private message with the requested information.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Remifentanil]

Sorry I have done all the steps in document and it didn’t help. Genuine cartridges as on HP instant ink, was working fine just before the new cartridges installed. No other hardware or software changes.

[Jeet_singh]

Hi @Remifentanil,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

As I understand you have followed the steps suggested and still having issues while printing. Don't worry I'll do my best to help you with this.

As this seems to be in connection to your Instant Ink account.

I will be viewing your Instant Ink account, lets make this thread private. I have sent you an inbox message. If you need assistance in locating your private message please click here(http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t... ​)

Thank you for posting in the HP Support Forum.

Have a great day!

[Remifentanil]

Hi Jeet-singh

I am struggling to send you a private message reply - it keeps saying I have reached the limit of sending private messages.

Can you email me [Personal Information Removed]

[Jeet_singh]

Hi @Remifentanil,

Thank you for replying,

As I understand you are facing issues sending a private message. Don't worry I'm going to initiate it from my end.

Thank you for posting in the HP Support Forum.

Have a great day!