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‎01-03-2022 06:58 AM

HP Recommended
Product: Officejet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

Hi

I've problems printing from a mac and i am receiving hold for authentication message. I can print from an iPad and iPhone without any problem. I also use HP laptops to print without any problem.  

Secondly, when I open HP Smart and try to access settings it looks for a username and password and tells me that these features are locked. How can I cancel the requirement for a password or reset it so I can access settings etc

Thanks for looking

Category:
1 REPLY 1

‎01-08-2022 07:25 AM

HP Recommended

@Jnigel

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the error message?
  • Have you tried updating the Mac OS to the latest version?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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