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HP OfficeJet 3830 All-in-One Printer
Microsoft Windows 11

I'm getting horizontal discolored lines on my pictures I'm printing, but only towards the end.  Alignment, head cleaning, and secondary head cleaning have all been done multiple times and have seem to come out fine.  I don't seem to have the same issues with black only ink printing, but that's usually just text and harder to tell.  I've printed on standard quality and High Quality.  Of the pictures attached, the thinner, less noticeable lines are in High Quality, and the thicker, messy lines are in standard.  I don't print often at all, so I can't imagine that any issues that crop up at certain amount of prints (I.e. we see this issue at 50k prints) could be causing it, but I don't know.

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1 REPLY 1
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Hi @pfcande 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues with HP Printer.

 

To isolate the issue, I would request you to elaborate the defect you are referring to.

 

Meanwhile, you can perform the steps mentioned in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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