Horizontal stripes

[Mysterstreet]

Hello,

I have horizontal stripes , maybe every inch, when I print photos.

my printer is almost new, and was working properly with starting cartridges.

I just installed brand new cartridges from « instant ink » program, and there it is.

of course I performed several cleanings, and alignment procedures but no improvement.

Any idea ? Cartridge issue (weird, as they are brand new), or the printer is already faulty ?

thank you for any useful tip

 

[asmita6658 · Accepted solution]

Hi @Mysterstreet

Welcome to the HP Support Community. 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Mysterstreet]

Thanks to Asmita’s help, I got replacement ink and now the printer is working properly.

obviously one of the Instant ink cartridges was not ok before.

[asmita6658]

Hi @Mysterstreet

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!