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‎12-05-2019 08:38 PM

HP Recommended
Product: Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I replaced my original 951XL cyan ink cartridge with a new 951XL cyan ink cartridge and got the message that my new print cartridge was incompatible.

 

My printer was purchased in the United States and I have not moved outside the U.S. However, after reviewing several of the community posts about this issue, and following the resolution articles' recommendations, I noticed that my original ink cartridge was made in Malaysia and is one of the "universal" cartridges that does not have a Z- designation. However, my new U.S. ink cartridges have a Z-10 designation and are to be used only in the U.S. and Canada.

 

As a result, I believe that my printer may need to be re-zoned.

 

How can I get my printer re-zoned? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2019 10:44 PM

HP Recommended

@TReimiller 

 

Please use the following guide

 

   https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎12-05-2019 10:44 PM

HP Recommended

@TReimiller 

 

Please use the following guide

 

   https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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