How can I get a replacement for my defective HP 62 color cartridge?

[sarmail43]

I installed a Genuine HP Tri-color 62 ink cartridge in my HP Envy 7640 earlier today.  When we went to print something in color, the cyan color was not displaying. I ran the ink head cleaning as suggested, and the Print Quality Diagnostic page did not print any Cyan. I replaced with another new Genuine HP Tri-color 62 ink cartridge and it now works fine. Seems obvious that I have a defective ink cartridge.

When I go to www.hp.com/contacthp/, I log in and am shown that my HP Envy 7640 is out of warranty. The site is insistent that I select a device so I select my out of warranty HP Envy 7640, which is not defective, and the site redirects me to to the HP Support Community (which is where I'm now at - for the 5 time). I tried several other methods to get a real person or return web page but to no avail.

I only wish to get a replacement for my defective HP 62 color cartridge (which has an expiration date of 2021/04/15 - over a year until it expires). We do not recall where we bought it so we would like to deal directly with HP.

Can someone please provide a real person, a more helpful web page, or instructions on how to navigate the support page to get a replacement for the defective ink cartridge since the automated system seems to be keeping me in a perpetual non-contact loop?

[asmita6658]

Hi @sarmail43

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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