How can I remove a residual message on a HP printer about a problem that has been corrected by follo

[kschh1]

How can I remove a residual message on a HP Officejet Pro 8610 printer about a problem that has been corrected Many times by following all the suggested steps (On/Off, cords out and then back in, the printhead removed and put back, etc, etc,The message is "MIssing or Failed Printhead." Multiple times I have gone thru the steps suggested, and sometimes a  manual or computer-sent print command goes thru and documents print correctly,  even with the message still showing in the small notice window on the computer. Other times I start all over....and then curiously, even with the one-line message still showing, the printer PRINTS a document. When the last correction was done - - printhead taken out and then re-seated on the movable carrier with the ink cartridges - - it prints (message still showing, and then it doesn't.

[Betty0610]

@kschh1

Welcome to the HP Support Community.

If you'v performed all the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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