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HP Recommended
HP Office Jet Pro 6968
Microsoft Windows 10 (64-bit)

PLEASE how do I Disable Auto-off / Shut Down After Inactivity . Have looked at the majority of the answers on this forum and none answer the question. 

I have no need or want of  a Fax connection. I have wireless connection which I have to have to get Ink Subscription.  

all answers that claim "Solved" say keep connected to a computer, FAX or wired connection,  -- DUHHHHHH it is a wireless printer. 

Every time I decide to print something I need to leave my desk, walk over to the printer, shut it off, then turn it on and wait,

and wait,

 

and wait. 

 

How do I fix it? I have an JP MFP400 that has been on and hooked up for 4 years and prints every tim i hit print. That is why I bought a HP Office Jet Pro 6968. MISTAKE !!!!! it rarely prints  the first time I hit print and only after following the above steps. 

1 REPLY 1
HP Recommended

@Cundlo Welcome to HP Forums Community!

I recommend you reinstall the printer drivers using the below steps and then create a TCP/IP Port using the next set of steps to resolve the issue:

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, unplug the USB cable from the printer (if present). 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

 

Create TCP/IP Port:

1. Search Windows for devices, and then select "Devices and Printers" In the list of results.

2. Right-Click the name of your printer, and then select Printer Properties.

3. Click the Ports tab, click on "Add port" select "Standard TCP/IP Port" and click "New Port"

4. Click next on the Add Standard TCP/IP printer port wizard, enter the printer IP address and click next and then click on "OK".

5. Now under the "Ports" tab you will find the Newport with the printer IP address, click "Apply" and "OK".

6. Restart the computer.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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