How do I do a hard reset on my HP Officejet Pro 8600 Plus e-All-in-One Printer?

[KR2468]

I walked through every article I could find to clear a paper jam, but the printer won't get out of the screen with the message that there is still a paper jam.  There is no paper jam.  I see that others have had this same issue throughout the years.  Could you tell me how to do a hard reset?  Or, if anyone has had any luck with restoring their printer after this consistent error, would you please share a resolution?  I would greatly appreciate it.

[Kuroi_Kenshi]

Hi @KR2468,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Off:

• Make sure the printer is powered on.
• Remove the power cord from the back of the printer.

Remove Other Connections:

• Unplug any other connections (such as USB cables) from the printer.

Wait:

• Wait for about 60 seconds.

Reconnect:

• Plug the power cord back into the printer.
• Connect any other cables or connections that were removed.

Power On:

• Turn on the printer.

If the paper jam error continues after performing a hard reset, you may need to try the following additional steps:

Check for Paper Residue:

• Carefully inspect the printer for any small pieces of paper that may be stuck in the rollers or paper path.

Clean the Rollers:

• Clean the paper feed rollers and the area around them to ensure they are free from debris.

Perform a Roller Cleaning:

• Use the printer's maintenance menu to perform a roller cleaning.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,