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‎10-14-2024 06:32 AM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Other

I recently changed ink cartridges and the printer began blinking all lights except the "i" icon.  I turned the printer off and unplugged it.  I then plugged it back in and turned it back on.  I did not correct the problem.  I then opened up the printer and checked to see if the ink was installed correctly, if there was any obstructions and if there was a paper jam.  It still did not correct the problem.  Can any one help

Category:
3 REPLIES 3

‎10-15-2024 12:50 PM

HP Recommended

Hi @reqlopes67,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer that has an error code.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) Refer to the steps on this link to further troubleshoot.

 

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎10-17-2024 04:06 AM

HP Recommended

Thank you.  I was able to call and get it taken care of.

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‎10-17-2024 09:45 AM

HP Recommended

Hi @reqlopes67,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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